User Guide

Getting Started

To use CareTeam you will need a smart device such as a phone or tablet that is connected to the internet via Wifi or 4G phone signal. Careteam enables users to create teams of carers who are involved in the help or care of an adult.

If you are new to Careteam there are three steps to start using the app:

  1. Firstly create a CareTeam
  2. Invite other carers to join it
  3. Carers accept their invitations

How to create a CareTeam

1.

Go to the app store and download and install the Careteam App

2.

Open the Careteam App

3.

Click “Create account”

4.

Fill in your details and click “create CareTeam”

5.

You will then receive an invitation email, which you need to open on the device where you have installed the CareTeam App. Click on the link on the email

6.

You should then be automatically logged into the CareTeam App

7.

You can then invite others to join your team using the big “+” button and choosing “new team member”. See also “How to invite other team members”

How to invite other team members

1.

Click on the big “plus” button

2.

Choose “new team member”

3.

Add in the carer’s name, email address and access level. You can also add a picture of them if you have one or leave that for them to do.

4.

Click “save”

How to accept an invitation to join a CareTeam

If someone has invited you to join their CareTeam you will receive an invitation email. If you are expecting one bit haven’t received it please check your spam filter.

1.

Download and install the Careteam App from the app store.

2.

Open the CareTeam invitation email from on the device on which you have installed the CareTeam app

3.

Click on the link in the email

5.

Your should be automatically be logged into CareTeam and have a pending invitation at the top of your messages. Click on this invitation

6.

Choose “accept invitation”

How to edit your profile

1.

Choose the “team” option from the bottom menu

2.

Choose your profile

3.

Click on the edit icon

4.

Edit your details

5.

Click save

How to leave a careteam

1.

Choose the “team” option from the bottom menu

2.

Choose your profile

3.

Click on “leave”

How to view my phone calendar in CareTeam

1.

Choose the “team” option from the bottom menu

2.

Choose your profile

3.

Click on “show phone calendar”

How to create an update

1.

Click on the big “plus” button

2.

Choose which type of update you want to add – e.g. a message or new calendar event

3.

Type in your message (or details calendar event, task etc.)

4.

Click “send”

How to view sensor information and configure alerts

If you have sensors installed you can view the data and configure alerts as follows:

1.

Click on the menu button on the top left

2.

Choose “sensors”

3.

Here you can view graphs of temperature and motion

4.

To change the alert settings click “configure”

5.

Amend the settings to your preferences

6.

Click “save”

How to leave feedback

1.

Click on the menu button on the top left

2.

Choose “help and feedback”

3.

Type in your feedback

4.

Click “send”

How to log on to CareTeam if you don’t know your password

1.

Go to the app store and download and install the Careteam App

2.

Open the Careteam App

3.

Click “sign in”

4.

Click “send me a reminder”

5.

You will then receive an email with a link which is a secure key that will enable you to log into careTeam. You need to open the email on the device where you have installed the CareTeam App. Click on the link on the email and you will then be automatically logged into CareTeam.

How to create or reset your password

When you join CareTeam you first log on using a secure key in the invitation email and therefore do not have a password. If you wish to set a password or would like to reset an existing password use the following steps.

1.

Open the Careteam App and choose “sign in”

2.

At the next screen choose “I know my password”

3.

Click “log in with my email”

4.

Click “forgot password”

5.

A notification will appear at the bottom of the screen saying you have been sent an email reset password.

6.

You will then receive a password reset email with a link . You need to open the email on the device where you have installed the CareTeam App. Click on the link on the email and you will be able to reset your password.

7.

Enter your new password and click OK

8.

Then choose “log in with my email” and log in with your new password.