Privacy Policy

The CareTeam app has been built in collaboration with nquiringminds, Southampton City Council and the University of Southampton. This application is currently in its beta phase of development. It is provided at no cost and is intended for use as is.

This page provides information regarding our policies on the collection, use, and disclosure of Personal Information of users of our Service.

If you choose to use our Service, then you agree to the collection, use and disclosure of information in accordance with this policy. The Personal Information that we collect is used for providing, offering and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy.

Information Collection and Use
We collect information from you when you sign up on our site or through the apple or play store.

While using our Service, we may require you to provide us with certain personally identifiable information. This includes but is not limited to name, email address, address, phone number and photo. This is to enable us to develop and improve the app. The information will be retained by us and used as described in this privacy policy.

The app does use third party services that may collect information used to identify you.
Link to privacy policy of third party service providers used by the app:

Any of the information we collect from you may be used in one of the following ways:
· To personalize your feed (your information helps us to better respond to your individual needs)
· To send periodic emails or surveys
· The email addresses you provide when signing up to the app, may be used to send you information and updates pertaining to the CareTeam platform, in particular whether you wish to sign up for the CareTeam trial.
Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
· To administer a survey
· To improve the service provided

Log Data
In the event of an error in the app whilst you are using it, we will collect data and information (through third party products) on your phone. This is called a called Log Data. This Log Data may include information such as your device Internet Protocol (“IP”) address, device name, operating system version, the configuration of the app when utilizing our Service, the time and date of your use of the Service, and other statistics.

Cookies are files with small amount of data that are commonly used as an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your device internal memory.

This Service does not use these “cookies” explicitly. However, the app may use third party code and libraries that use “cookies” to collect information and to improve their services. You have the option to either accept or refuse these cookies and know when a cookie is being sent to your device. If you choose to refuse our cookies, you may not be able to use some aspects of this Service.

Service Providers
We may employ third-party companies and individuals for the following reasons:

  • To facilitate our Service;
  • To provide the Service on our behalf;
  • To perform Service-related services; or
  • To assist us in analyzing how our Service is used.

These third parties have access to your Personal Information in order to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.

We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

Links to Other Sites
This Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Use of Anonymised Data
CareTeam may share anonymised data with third parties. For example we may share anonymised data with universities for research purposes.

Children’s Privacy
These Services do not address anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we can take the necessary actions.

Changes to This Privacy Policy
We may update our Privacy Policy from time to time. Thus, you are advised to review this page periodically for any changes. Updates to our Privacy Policy will be posted to this page and changes will be effective immediately after this.

Accessing and erasing data
If you would like to request access to the data we hold, to request to have it deleted or have any other questions or requests concerning your data and use of the app, please contact us using the details below.

Contact Us
If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us at